Opportunity - Senior Project Manager ICT

• The Project Manager is the end-responsible for delivering a qualitative project within budget and timing.
• Whitebox PM with profound experience in implementation of call center projects (+5y)
• Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans which meet Customers’ needs.
• Strong combination of project management and technical call center skills along with excellent customer communication skills
• Mitigate project risk by proactively recognizing and communicating challenges, managing changes and providing contingency plans that enable customer success.
• Assure that engagements are delivered in accordance with ICT’s Implementation Methodology to ensure successful execution and overall customer satisfaction.
• Continually seek opportunities to increase Customer Satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.

• Certified Prince2 or PmP/PMI
• Dutch with active knowledge of French (or vice versa). Active knowledge of English, certainly written.

• In-depth knowledge (technical & functional) of Genesys IVR and InfoMart 
• Experience with call center system architecture, customization, configuration and integration projects
• Understand infrastructure landscape and interfaces 
• Knowledge of Siebel 
• Knowledge of InfoMart, BO and datawarahousing (in SAP BO) 
• Ability to translate BU reqs into solution designs
• Experience with test approach/execution in Call Center environment
• At least 5 years experience in project management.

• Facilitate and evaluate requirements analysis and requirements documents
• The person must be able to work independently. 
• He is responsible for a number of projects/demands of his business, works as single point of contact, and reports progress and status. 
• He keeps a helicopter view on the business processes, guards and manages any impact on linked processes and linked applications.